This accessibility statement applies to

This website is run by Hull City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to -

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader. This includes the most recent versions of JAWS, NVDA and VoiceOver

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible -

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact The Customer Experience Team using –

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille –

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines WCAG2.1 and 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard and Web Content Accessibility Guidelines version 2.2 AA standard due the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have rebuilt our website (April 2024), to address some accessibility issues that existed. We now have a styling issue to resolve that impacts on accessibility.

  • WCAG 2.0 A 1.4.1 Some links are only distinguished by colour such as the breadcrumb

This issue will be fixed by the end of April 2024.

Some of the content we link to on our 3rd party recruitment portal is not accessible.

  • WCAG 2.4.7 Focus Visible - the keyboard focus is not visible on all links
  • WCAG 1.4.3 Contrast (minimum) - there is insufficient contrast on some of the buttons
  • WCAG 1.3.1 Info and Relationships -some aria roles do not have particular children
  • WCAG 1.4.1 Use of Color - links are only distinguishable by colour
  • WCAG 4.1.2 Name, Role, Value - incorrect aria attributes exist
  • WCAG 4.1.2 Name, Role, Value - hidden aria elements exist that contain focusable elements

The above issues can only be fixed with an upgrade of the 3rd party portal which has been identified by the supplier and we are currently waiting for them to confirm a date for the completion of this work.

Disproportionate burden

There are no instances where we are claiming disproportionate burden.

Content that’s not within the scope of the accessibility regulations

We do not have any content on this site that isn’t within the scope of the accessibility regulations.

What we’re doing to improve accessibility

We are working with our 3rd party supplier to improve the recruitment portal to ensure the accessibility issues are fixed. This will be achieved by upgrading the system. As yet our suppliers have not confirmed a date when they can compete this work.

Preparation of this accessibility statement

This statement was prepared on 20 April 2022. It was last reviewed on 3rd April 2024.

This website was last tested on 3rd April 2024 against the WCAG [2.1 and 2.2] AA standard after the site was rebuilt.

The test was carried out by Hull City Council. All the pages were tested using automated testing tools and manual checks by our website team.